2000
Marketing Authorization Holder Partnerships
Join over 200 esteemed Marketing Authorization Holders who trust our expertise in delivering top-notch contact center services, forming lasting and impactful collaborations.
10000
Products Handled
Navigate the complexity of product-related queries effortlessly, as we successfully manage inquiries for over 10,000 products globally every day. Your customers can count on accurate and timely information.
500000
Annual Inquiries Handled
Rely on our expertise to manage a high volume of inquiries. with over half a million handled annually. Your customer interactions are in capable hands.
Best-in-Class Global Contact Center Services
24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
Read More24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
Read Less+35 Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
Read More+35 Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
Read Less+10 years per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to...
Read More+10 years per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to every client engagement.
Read LessGlobal Contact Center Services
With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable contact center services to meet the needs of companies of all sizes. Whether you need medical information, patient support, commercial inquiry handling, or other extended medical information services, our team of contact center specialists has the knowledge and experience to effectively support your needs.
ProPharma's Global Contact Center services “follow the sun,” providing 24-hour services for pharmaceutical companies. Our team is comprised of experienced healthcare professionals (HCPs) and life science graduates who act as an extension of your team, communicating essential product information in the areas of drug/device information and product safety.
Consistent, High-Quality Services to Meet Your Needs
The global contact center is a crucial component of pharmaceutical and healthcare companies' efforts to provide accurate and timely information to healthcare professionals, patients, and the public. When inquiries or requests are received, they are triaged based on urgency and nature, with trained professionals providing detailed responses, fulfilling the requests, or escalating more complex cases.
Our subject matter experts (SMEs) and medical writers are well-equipped to assist in generating custom responses. Utilizing various communication channels, the contact center delivers information to healthcare providers, patients, and other stakeholders, adhering to strict regulatory guidelines and confidentiality standards. Continuous training and quality control measures are implemented to maintain the highest standards of service, making ProPharma's global contact center an essential resource for accurate and reliable product information dissemination.
Global Contact Center Locations
North America
europe
Asia Pacific
Hyderabad
3rd Block, 7th Floor,
My Home Hub, Madhapur, Patrika Nagar, HITEC City,
Hyderabad, Telangana 500081
Makati City
7th Floor Office F
Armstrong Corporate Center
HV Dela Costa Ave.
Salcedo Village
Makati City
Shanghai
138 Huaihai Middle Road
Huangpu District, Shanghai
3rd Floor
Shanghai Plaza, 03S106
Global Contact Center Locations
US and Canada
Raleigh (HQ)
107 West Hargett St.
Raleigh, NC 27601
Philadelphia
501 W. Office Center Dr, Suite 350
Fort Washington, PA 19034
Windsor
3000 Temple Dr, Suite 200
Windsor, ON N8W 5J6
UK and Europe
Berlin
Siemensdamm 62
13627 Berlin
North Yorkshire
Olliver, Aske, Richmond
North Yorkshire, DL10 5HX
Asia Pacific
Melbourne (Hawthorn)
Unit 5, Level 2, 40 Burwood Rd
Hawthorn VIC 3122
Hyderabad
3rd Block, 7th Floor,
My Home Hub, Madhapur, Patrika Nagar, HITEC City,
Hyderabad, Telangana 500081
Tokyo
5-27-5 Sendagaya, Shibuya-ku (suite 13-101, 13-102, 13-113, 13-130)
Makati City
7th Floor Office F
Armstrong Corporate Center
HV Dela Costa Ave.
Salcedo Village
Makati City
Shanghai
138 Huaihai Middle Road
Huangpu District, Shanghai
3rd Floor
Shanghai Plaza, 03S106
Global Contact Center Experts
Rajul Jain
President
Medical Information
David Bezick
Director
Medical Information
Hannah Hunter
Director
Medical Information
Katie Tonge
Director
Medical Information
Leanne Shaw
Senior Director
Medical Information
Valerie Huh
Associate Director
Global Innovation
Victoria Evans
Director
Medical Information
Eric Brandon
Director, Patient Services & Contact Center Operations
Complex Needs Require Custom Solutions
ProPharma builds solutions at the intersection of innovation and flexibility. We’re here to offer a custom alternative that fits your unique needs. Standout solutions scaled to your size.
News & Insights
May 10, 2024
FDA Publishes Guidance for CAR T Products
In January 2024, the FDA Center for Biologics Evaluation and Research (CBER) Office of Therapeutic Products issued a guidance document- Considerations for the Development of Chimeric Antigen Receptor...
May 8, 2024
Mandatory HTAR Implementation in the EU: Part 2
How ProPharma Can Help You Ensure Compliance with the New HTAR Requirements The new Health Technology Assessment Regulation (HTAR) will set new requirements for pharmaceutical companies seeking...
May 2, 2024
Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device
First-of-its-kind Cell Factory Box streamlines production, making advanced treatments accessible and affordable RALEIGH, May 2, 2024 – ProPharma, the leading global provider of regulatory, clinical,...
April 18, 2024
ProPharma Now Certified as Medidata Rave EDC Accredited Partner
Leading Research Consulting Organization (RCO) Receives Medidata Accreditation for the RAVE EDC Module, Enhancing Clinical Trial Efficiency and Data Integrity for sponsors. RALEIGH, April 18, 2024 –...
November 27, 2023
EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist
Entrepreneur Of The Year® celebrates ambitious entrepreneurs who are building a better world. RALEIGH, NC, November 27, 2023 – Ernst & Young LLP (EY US) today announced that Chief Executive Officer,...
October 11, 2023
ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023
Raleigh, NC, October 11, 2023: ProPharma Group (ProPharma), the leading global provider of regulatory, clinical and compliance services for the life sciences industry, and a portfolio company of...
August 15, 2023
ProPharma Recognized by Inc. 5000 List of America’s Fastest-Growing Companies
ProPharma Recognized on the Inc. 5000 List of America’s Fastest-Growing Companies After a year of Growth and Innovation, ProPharma achieved its highest rank in 20+ year history. RALEIGH, NC, August...
June 10, 2022
The Cost of Poor Project Management
Project Management isn’t for the faint of heart. There is a shockingly high rate of project failure… but on the other hand, great project management can be a key differentiator that leads a company...
August 31, 2022
Successfully Passing MHRA Inspections for Overseas Manufacturing Sites
ProPharma offers GMP and GDP compliance services from clinical development to commercial distribution of the products' lifecycle. ProPharma’s Compliance and Quality team completed the first on-site...
News & Insights
May 2, 2024
Revolutionizing Patient Care: ProPharma and PBL Launch Innovative Cell & Gene Therapy Manufacturing Device
First-of-its-kind Cell Factory Box streamlines production, making advanced treatments accessible and affordable RALEIGH, May 2, 2024 – ProPharma, the leading global provider of regulatory, clinical,...
April 18, 2024
ProPharma Now Certified as Medidata Rave EDC Accredited Partner
Leading Research Consulting Organization (RCO) Receives Medidata Accreditation for the RAVE EDC Module, Enhancing Clinical Trial Efficiency and Data Integrity for sponsors. RALEIGH, April 18, 2024 –...
November 27, 2023
EY Announces Michael Stomberg as an Entrepreneur Of the Year® 2023 National Finalist
Entrepreneur Of The Year® celebrates ambitious entrepreneurs who are building a better world. RALEIGH, NC, November 27, 2023 – Ernst & Young LLP (EY US) today announced that Chief Executive Officer,...
October 11, 2023
ProPharma Group Recognized by Everest Group as a Major Contender in Life Sciences Operations PEAK Matrix® Assessment 2023
Raleigh, NC, October 11, 2023: ProPharma Group (ProPharma), the leading global provider of regulatory, clinical and compliance services for the life sciences industry, and a portfolio company of...
August 15, 2023
ProPharma Recognized by Inc. 5000 List of America’s Fastest-Growing Companies
ProPharma Recognized on the Inc. 5000 List of America’s Fastest-Growing Companies After a year of Growth and Innovation, ProPharma achieved its highest rank in 20+ year history. RALEIGH, NC, August...
May 10, 2024
FDA Publishes Guidance for CAR T Products
In January 2024, the FDA Center for Biologics Evaluation and Research (CBER) Office of Therapeutic Products issued a guidance document- Considerations for the Development of Chimeric Antigen Receptor...
May 8, 2024
Mandatory HTAR Implementation in the EU: Part 2
How ProPharma Can Help You Ensure Compliance with the New HTAR Requirements The new Health Technology Assessment Regulation (HTAR) will set new requirements for pharmaceutical companies seeking...